When a reminder is set, shortly before it opens for bids, we'll notify you that the item is coming up in a live auction.

Some items in the Catalogs are not scheduled into live auctions. Setting a reminder for these items will ensure that you will receive a notification as soon as the item is scheduled into an auction.

If you miss a reminder, you'll receive another the next time the same item is available. This is a great way to make sure you don't miss out!


If your reminders are arriving late or sporadically, be sure your cellular or WiFi connection is strong. Even a brief service interruption may cause a delay for your reminders.

 

To set a reminder:

  1. Click the heart icon, or click Set a Reminder on the lot details view


To view or delete your reminders:

  1. Click Reminders
  2. Click the heart to delete a reminder, and you will stop receiving reminders about that item


To enable or disable reminders

Web users, if you have never installed the Tophatter app, follow these steps to ensure receipt of reminders on your phone:
  1. Visit Account Info
  2. Enter your valid mobile phone umber
  3. Click Update
  4. If your phone number is correct and you don't receive  reminders, or if you want to opt out, text the word START or STOP to 650-290-6579.

Chrome usersfollow these steps to allow or block notifications on your computer:
  1. Open Chrome on your computer
  2. Go to https://tophatter.com 
  3. Click the lock icon on the left of the address bar
  4. Click "Site Settings"
  5. Under Notifications, click Allow
Firefox usersfollow these steps to allow or block notifications on your computer:
  1. Open Firefox on your computer
  2. Go to https://tophatter.com
  3. Click the circled i icon on the left of the address bar 
  4. Click the arrow
  5. Click More Information
  6. Click Permissions
  7. Under Receive Notifications, choose Always Ask, Allow or Block
Safari users, follow these steps to allow or block notifications on your computer:
  1. Open Safari on your computer
  2. Go to Safari > Preferences
  3. Click the Notifications tab
  4. Manually disable or enable notifications from Tophatter, or access your system-wide notification preferences
Android users, follow these steps to allow or block notifications on your device:
  1. Open the Task Manager
  2. Click Downloaded
  3. Click the Tophatter app
  4. Check the box to allow Notifications
iOS users, follow these steps to allow or block notifications on your device:
  1. Go to Settings
  2. Click Notifications
  3. Click the Tophatter app icon
  4. Click Allow Notifications
  5. Click Show in Notification Center
  6. Turn on Sounds, Badge App Icon, Show on Lock Screen, and make sure alert style is set to Banners or Alerts