When you contact us through your My Orders or Contact Us page, our support team will reply within 12 hours, and usually much sooner.

Responses will be sent via email to the email address associated with your account. 

We do not have a call center or offer telephone support at this time. Our Customer Support team is available and happy to respond to all types of questions and concerns through email.

If you contacted Customer Support and did not receive a response:

Emails from us may be filtering to your "Spam" box. 
  • If you find email from us in your spam or junk folder, tell your email software that it is not spam by hitting the "not spam" or "not junk" button, as that will train your program to allow emails from this address in the future.