Yes! we offer Buyer Protection!
  1. You may return any item for a full refund within 30 days of delivery if you are not satisfied.
  2. If Estimated Delivery date has passed and you haven't received your item, Tophatter will assist with resolving the issue for up to 40 days from the purchase date or for up 60 days from the purchase date for orders shipping to you from outside of your home country. For details, view the FAQ: What if I haven't received my item?
  •  All returned items must be shipped back to the seller with a valid tracking number.
  • After requesting to return an item, if return is required, a valid return tracking number must be entered on the My Orders page within 7 days of requesting return to be eligible for refund. 
  • After requesting to return an item, if a return shipping label has been provided, it must be printed and accepted by the carrier within 7 days of requesting return to be eligible for refund.
  • When provided, return shipping labels will be issued electronically. If you do not use a provided return shipping label, you the buyer assume the cost of return shipping. If you do not have access to a printer, we recommend visiting a local public library to print the return label, as most offer free or low-cost printing.
  • Refunds will be processed to the original payment method.
  • We apologize but the platform does not support the replacement or reshipment of damaged items or incomplete orders, items which have been returned to the seller with valid tracking, or reshipment of items which have not been confirmed through tracking as delivered. ​If a replacement is preferred, you have the option to repurchase the item after a refund has been processed.
  • Buyer Protection does not cover transactions that take place outside of the platform.
  • Tophatter cannot be responsible for items that are returned to us, or returned with no identifying information. All items must be returned to the original seller's return address as indicated on the provided return shipping label or in your return request confirmation email.