If you already paid for an item and need to request a refund, that option is available for up to 3 days after payment, or until tracking has been provided and the order is considered shipped.
To request a refund:
To request a refund:
- Visit My Orders
- Click the item
- Click Request a Refund
- Select the reason, and click Request Refund
- If refund is requested within 2 hours of making payment, the refund will be processed instantly.
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If over than 2 hours have passed since making payment, the request for refund will either be approved or declined by the seller.
- If the seller declines a request for refund, you can still get a refund by refusing delivery on the order. Once the seller has received it, we will process a refund.
- If the seller declines a request for refund, you can still get a refund by refusing delivery on the order. Once the seller has received it, we will process a refund.
- Do not open the package.
- Write "Refused" on the package, and either give it back to the postal carrier, or drop it off at the post office within 3 days of delivery.
- Make sure the postal carrier scans the package as "Refused" while you are present. This is important, as we cannot process a refund unless the package has been returned to the seller, as confirmed by the tracking details.
- Contact support and provide the Order number and corresponding tracking number in your message. A refund will be processed by a member of our team if the tracking status confirms the package has been "Refused".
