If your account has been blocked or suspended, you will no longer be able to purchase items. You will still be able to view and track your orders, in addition to managing your account details.

Buyer accounts may be blocked:
  • If the account refund or return rate exceeds a threshold that has been determined to be excessive,
  • if our support team has asked you to refrain from using racist, sexist or threatening language,
  • for any other violations of our Terms of Use.
If applicable, you will receive an email from Tophatter indicating the reason, along with required steps to take to have the suspension removed.