If your account is blocked or suspended, you will receive an email from Tophatter indicating the reason, along with required steps to take to have the suspension removed, if applicable.

For sellers:

If you are a seller and your account has been blocked, the reason will appear on your Dashboard and you will be prompted to ship all paid orders, and resolve any open Support Tickets.  Tophatter expects blocked sellers to complete all open or outstanding transactions.

  • While your account is blocked you will not be able to sell on the platform; however, you will be able to ship orders and manage your account for any other reason.

For buyers:

Buyer accounts may be blocked if refund rate exceeds a threshold that has been determined to be excessive, or for any violations of our Terms of Use

If you are a buyer and your account has been blocked, you will no longer be able to bid on items. You will still be able to view and track your outstanding orders in addition to managing your account for any other reason.