If you already paid for an item and need to request a refund, that option is available for up to 3 days after payment, or until tracking has been provided and the order is considered shipped. 

To request a refund:

 
  1. Visit My Orders
  2. Click the item
  3. Click Request a Refund
  4. Select the reason, and click Request Refund
  • If refund is requested within 2 hours of making payment, the refund will be processed instantly.
     
  • If over than 2 hours have passed since making payment, the request for refund will either be approved or declined by the seller.
    • If the seller declines a request for refund, you can still get a refund by refusing delivery on the order. Once the seller has received it, we will process a refund. 
To refuse delivery:
  1. Do not open the package.
  2. Write "Refused" on the package, and either give it back to the postal carrier, or drop it off at the post office within 3 days of delivery.
  3. We recommend making sure the postal carrier scans the package as "Refused" while you are present. The "Refused" scan is important, as we cannot process a refund unless the package has been confirmed through tracking to be returned to the seller.
  4. Contact support and provide the Order number and corresponding tracking number in your message. A refund will be processed by a member of our team if the tracking status confirms the package has been "Refused".