Each item has an Estimated Delivery date which you can view before bidding by clicking on the picture of the item for more details. More details about the status of your order are available after you have paid. 

Orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates for part of the journey You have up to 60 days from the purchase date to report that items shipping internationally have not arrived, so please allow extra time for delivery. 

If Estimated Delivery date has passed and you haven't received your item, Tophatter will assist with resolving the issue for up to 40 days from the purchase date, or for up to 60 days for orders shipping to you from outside of your home country. Follow these steps to report an item has not been received:
  1. Visit My Orders
  2. Click the item
  3. Click Where's My Item? to view the latest details about the item's status and Track Package.
  4.  click Request A Refund.


Note: Sellers are responsible for providing a valid tracking number to confirm that the item reaches the shipping address the buyer provided at the time of payment.  

Sellers are not liable if tracking shows an item was delivered to the shipping address provided by the buyer, or if the item was misplaced, lost or stolen after it was delivered.