We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item.

After requesting return, you’ll receive an email with specific details. Based on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes:
  1. You may receive refund for an item, and return will not be required. 
  2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.
  3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.
  4. You may return the item and assume the cost of return shipping on your own. 
In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.


If a return shipping label has been provided: the link to the return shipping label will be included in the email you receive after requesting return.

To be eligible for refund, the shipping label must be printed and the package accepted by the shipping carrier within 7 days of the return request. When provided, return shipping labels can only be offered electronically, and expire seven days after the return request. If you do not have access to a printer, most public libraries offer printing for free or low-cost, or print shops can be found in many neighborhoods.

If unused, return shipping labels cannot be reissued. If a provided return shipping label is not used, the buyer assumes the cost of return shipping.​ 

Your refund will be processed automatically upon acceptance by the shipping carrier, or upon delivery if the order total was over $50. 



If a return shipping label has not been provided: the seller's return address will be included in the email you receive after requesting return.

To be eligible for refund, visit My Orders
, click the item, then click Add Return Tracking and enter the shipping carrier and valid tracking number for the returned item.

The package must be scanned as accepted by the shipping carrier within 7 days of the return request. 

Your refund will be processed automatically upon delivery.



The following conditions apply:
  • To be eligible for refund, items must be returned with a valid tracking number.
     
  • Items must be returned to the original seller's return address which is provided in your return request confirmation email. We cannot be responsible for items that are shipped to our offices, returned with no identifying information, or returned outside of the return process described.
     
  • ​Refunds will always be processed to the original payment method. We are unable to process refunds to a different card or payout method.
     
  • If you paid with a rechargeable pre-paid card, we strongly recommend keeping the card until you are sure that you are satisfied with your purchase, as refunds can only be processed back to the original payment method.
     
  • If you paid with PayPal and paid with either your linked bank account or PayPal balance, your payment will be refunded to your PayPal balance. Your refund will be reflected on your PayPal account within 3 to 5 business days. If you paid with your credit card through PayPal, the refunded amount will go back to your card as a credit. It can take up to 30 days for the refund to appear on your card statement.
     
  • If you paid with a credit or debit card, your refund will be reflected on your credit card or bank statement within 3 to 5 business days. If you have trouble locating your refund, please contact the card-issuing bank directly by calling the toll-free number on the back of your card.
     
  • We apologize, but the platform does not support the replacement or reshipment of damaged items or incomplete orders. These orders can be returned for full refund, and if a replacement is preferred, you have the option to repurchase the item after a refund has been processed.