Yes, we offer Buyer Protection!
  1. If you're not satisfied with an order for any reason: you may request a return for up to 30 days from delivery to receive a full refund upon return of the item. Some conditions apply. Please review the FAQ: How do I return an item? for details.
  2. If you have not received an order: you can report the late delivery from My Orders by clicking the item, then clicking Where's My Item?

    After 60 days have passed from the shipment date, if the order still has not been confirmed delivered  to the address provided at the time of payment by a valid tracking number, a full refund will be processed. Review the FAQ: What if I haven't received my item? for more details.
  • We're sorry, but it is not possible for Tophatter to refund or reimburse the cost of foreign transaction fees or overdraft fees from your bank, additional postage due, Customs, VAT, or any other taxes or fees which were not included on your invoice and paid through this platform.​ If you incur these costs, we recommend consulting local import laws, as well as your post office or bank for additional details.
  • For the security of our customers, only a buyer's mailing address is shared with sellers. Issues with an order should only be resolved through the options provided within the platform under My Orders. If a listing includes a seller's direct contact information, we strongly recommend using caution, as Buyer Protection does not cover any transactions that take place outside of this platform.

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