Yes, we offer Buyer Protection!
If you're not satisfied with an order for any reason: you may request a return for up to 30 days from delivery to receive a full refund upon return of the item. Some conditions apply. Please review the FAQ: How do I return an item? for details.
If you have not received an order: you can report the late delivery from My Orders by clicking the item, then clicking Where's My Item?
After 60 days have passed from the shipment date, if the order still has not been confirmed delivered to the address provided at the time of payment by a valid tracking number, a full refund will be processed. Review the FAQ: What if I haven't received my item? for more details.
additional postage due, we recommend consulting local import laws, as well as your post office or bank for additional details.