Terms Of Use - Buyer Effective Aug 10, 2022

Welcome to Tophatter! You are now reading our Terms of Use ("Terms"), an agreement between you and Tophatter, Inc. ("Tophatter"), for your use of our online platform and service, which connects people selling items online ("Sellers") with people who want to purchase those items ("Buyers"). The platform and service are available at https://tophatter.com (the "Site") and on our mobile device application (the "App"). To make these Terms easier to read, our online platform and service, the Site, and the App are collectively called the "Services."

If you are a Buyer, these Terms apply to you. If you’re a Seller, your Terms of Use are available at https://tophatter.com/seller_terms. Please read these Terms and our Privacy Policy (available at https://tophatter.com/privacy) carefully, because they govern your use of the Services. If you have any questions feel free to send us a note at https://tophatter.com/support/contact?topic=Buying. We want you to feel comfortable using the Services and will happily answer any questions you have.


What We Do and What We Don’t Do

Tophatter is a technology service and platform provider and not a retailer. Through the Services, we offer a technology service and platform to allow Buyers and Sellers to connect through Marketplace Products and Partner Products. Sellers can sign up to the Services and offer their items for sale, including through an auction, by posting a listing (“Listing”). Buyers can sign up to the Services if they want to bid on and/or purchase such items.

We do not sell any items ourselves. Our responsibilities under these Terms are limited solely to facilitating the availability of our technology services and platform.

For Marketplace Products, we use 3rd party companies to process payments by Buyers and to payout funds to Sellers. To the extent we accept, hold or transmit funds in connection with a Listing, we do so as an agent of the applicable Seller. Partner Products are purchased from the 3rd party directly and are subject to the 3rd party Terms.

Your access to the Services, your participation in any auction or bidding on the Services and your purchase of any items through the Services are at your own risk and we disclaim all warranties, express or implied, and limit our liability in these Terms.

Agreement to Terms

By using the Services, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

Use of the Services

You may use the Services only if you are of legal age and have the capacity to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. By choosing to use the Services, you agree to comply with these Terms, and do so on your own initiative and at your own risk. You are responsible for complying with all applicable local, state, national, and international laws, rules and regulations.

The Services that Tophatter provides are always evolving and the form and nature of the Services that Tophatter provides may change from time to time without prior notice to you. In addition, Tophatter may need to stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally if we determine it necessary and may not be able to provide you with prior notice.

In order to use certain Services (for example, to bid on or purchase items), you will need to register with Tophatter, create a username and provide certain information about yourself as prompted by the registration form, including a valid email address. You may not use a username for the purpose of impersonating another person or entity, including staff or any other representative of Tophatter. We reserve the right to remove or reclaim inactive usernames or usernames on behalf of businesses or individuals that hold trademarks or other legal claims on those usernames.

By creating an account, you agree to abide by these Terms and provide accurate information. Unless you are an agent authorized to bind another person and you are acting under their direction, you may not create an account for anyone other than yourself. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, or otherwise in violation of these Terms.

You may also link your Tophatter account with your account on 3rd party sites, such as Facebook (such account, a “3rd party Account”). If you provide your 3rd Party Account credentials to us or otherwise link your Tophatter account with a 3rd Party Account, we’ll extract certain personal information, such as your name and email address, and other personal or contact information that your privacy settings on such 3rd Party Account permit us to access.


You are responsible for safeguarding the password that you use to access the Services. You agree to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. We encourage you to use strong passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must immediately notify Tophatter of any unauthorized use of your account, or if you have reason to believe that your password was lost, stolen, disclosed to an unauthorized 3rd party, or otherwise may have been compromised. You may contact Tophatter to make this notification by emailing security@tophatter.com. Tophatter is not liable for any loss or damage arising from your failure to comply with the above requirements.

No Endorsement

We do not endorse any Sellers or any items they may offer for sale through the Services. We are not obliged to conduct background checks on any Seller, but we might do so on a discretionary basis. We are not responsible for any damage or harm resulting from your communications or interactions with a Seller. Sellers are not employees, agents or otherwise contractors of Tophatter and we do not, in any way, supervise, direct, or control a Seller. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Sellers or other 3rd parties will be limited to a claim against the Sellers or other 3rd parties who caused you harm and you agree not to attempt to impose liability on us, or seek any legal remedy from us with respect to such actions or omissions.

Bidding & Buying

Tophatter auctions are real, and any bids placed are binding offers to purchase the item on the Listing. You are responsible for reading the full listing before making a bid or commitment to buy. If your bid is the winning bid or if you purchase an item using “Buy Now” (each, a “Purchase”) you agree to pay such bid amount or the applicable purchase price (the “Purchase Price”). You have 24 hours after auction purchase to pay the Purchase Price through the 3rd party, and unpaid auction Purchases are automatically canceled after 24 hours. You have 20 minutes after using Buy Now to pay the Purchase Price through the 3rd party, and unpaid Buy Now Purchases are automatically canceled after 20 minutes. Cancellation of Unpaid Products is subject to the discretion of the 3rd party for Partner Products.

Marketplace Product Purchases through the Services ended on June 1, 2022. If you made a Marketplace Product Purchase, you were asked to provide payment information, including your credit card number, your bank account and routing number, the expiration date of your credit card, your address(es) for billing and delivery, and other information about your financial accounts (such information, “Payment Information”). By making a purchase, you authorized Tophatter and Tophatter’s payment processor(s) to use the Payment Information to charge your designated payment account. You also authorized Tophatter and Tophatter’s payment processors to correct any mistakes in payments made by or to you, including any processing errors we discover, by using the Payment Information to debit or credit the payment account used in the applicable transaction.

If you make a Partner Product Purchase, you will be asked to provide Payment Information and authorize the partner store’s payment processor(s) to use your Payment Information. If you make a Purchase, you authorize the 3rd party payment processor(s) to use the Payment Information to charge your designated payment account.

You agree to bear any additional charges that your bank or other financial service provider may levy on you. You will receive a confirmation email once the transaction is complete. If you have any concerns or objections regarding charges, you agree to raise them first with us and you agree not to cancel, reject, chargeback or request reversal of any charges related to a Purchase unless you have made a reasonable attempt at resolving the matter directly with Tophatter for Marketplace Product Purchases, or directly with the seller for Partner Product Purchases.

Because Buyers and Sellers may be located in separate and applicable tax jurisdictions, a Purchase may be subject to local sales, Customs or value-added taxes or additional postage upon delivery. These taxes or additional postage fees are not charged by or through the Services for Partner Product Purchases and Tophatter cannot be responsible for or provide order-specific advice regarding additional taxes or postal fees.

You will not engage in any manipulative or disruptive bidding practices, including without limitation "shill" bidding or any other practice designed to interfere with the natural progression of bidding or otherwise affect the ultimate sale price of any item.

When you make a Purchase via the Services, you are purchasing directly from the applicable Seller of the item, not from Tophatter. Any details regarding the item, including but not limited to product descriptions, warranties offered, or any other terms set forth in the Listing are between you and the applicable Seller. You should review and familiarize yourself with any and all terms of sale provided by the Seller prior to bidding on an item or purchasing an item using “Buy Now”.

A full set of Buyer questions and answers is available in the Tophatter help section.

Liability and Disputes

Tophatter does not have any control over or liability for the quality, safety, legality, descriptions, photos, or other aspect of the items listed for sale, nor does Tophatter have any control over or liability for the accuracy, truthfulness, quality, or other aspect of the materials and information associated with Listings. Tophatter is not liable or responsible for defective items. California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. If a product does not comply with California Prop 65 regulations, the applicable Seller is required to include a warning in the listing description.

If a Marketplace Product sold through Tophatter was delivered to you in a defective condition, or if you do not want to keep a delivered product for any reason, your sole remedy is to return the product directly to the Seller. Partner Products are subject to the Terms set forth directly by the 3rd party. If you do not want to keep a delivered Partner Product for any reason, your sole remedy is to communicate with the Seller directly through contact information provided by the 3rd party platform.

Buyer/Seller Feedback

Users may submit feedback information regarding Sellers that use the Services. You may only use the rating and feedback features for the bonafide purpose of submitting feedback regarding the experience you had. Any other use of the feedback system is prohibited. You may not threaten to submit negative feedback or withhold positive feedback in order to receive benefits beyond those to which you are entitled and you may not submit feedback for the purpose of manipulating another user’s rating. Feedback information submitted by a user may be made available through the Services to other users.


Any personal information that you provide to us is subject to our Privacy Policy, which governs our collection and use of your personal information. You understand that by using the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States and/or other countries for storage, processing, and use by Tophatter.

Tophatter may connect users to 3rd party websites and services. Any information provided by you to these 3rd parties or their connected services is at your discretion and falls under the 3rd party’s privacy policy. You agree not to hold Tophatter liable for any information provided through 3rd party websites.


As part of the Services we provide, you may (if enabled) receive notifications, alerts, or other types of messages via text message, email, or the messaging functionality provided by the Services (“Messages”). You have control over the Messages settings and can opt in or out of these Messages (with the exception of infrequent, important service announcements and administrative messages) either through your account or by following the unsubscribe instructions provided in the email you receive. Please be aware that 3rd party messaging fees may occur for some of the Messages depending on the message plan you have with your wireless carrier.

Text Messaging Terms and Conditions

When you provide your mobile number and click the "Submit" button, you consent to receive recurring promotional and transactional text messages from Tophatter.

You can cancel the SMS service at any time. Just text "STOP" to the long code received. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly with Customer Support.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive recurring promotional and transactional text messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Tophatter is committed to protecting your privacy; you can access our Privacy Policy.


For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Buyers and Sellers (including you) provide to be made available through the Services. Content includes without limitation User Content.

All Content is the sole responsibility of the person who originated such Content, including its legality, reliability, and appropriateness. We do not monitor or control the Content posted via the Services, and we cannot take responsibility for such Content. Any use of or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Tophatter be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.

Tophatter may offer a catalog of items, which may include photos, descriptions, and other information provided by 3rd parties. Tophatter cannot guarantee that the information contained in such a catalog will be accurate or up to date, and you agree not to hold such 3rd party Content providers, or Tophatter, responsible for any inaccuracies.

Subject to your compliance with these Terms, Tophatter grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.

Your User Content

Your User Content will be viewable by other users of the Services. You should only make available information or provide User Content that you are comfortable sharing with others under these Terms. You are responsible for your use of the Services, for any User Content you provide, and for any consequences thereof, including the use of your User Content by other users and our 3rd party partners. Tophatter is not responsible or liable for any use of your User Content by Tophatter in accordance with these Terms. You represent and warrant that (i) you have all the rights, power, and authority necessary (you own it or have the right to use it) to grant the rights granted herein to any User Content submitted; and (ii) your User Content or your use and provision of your User Content to be made available through the Services does not violate any privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity or result in the violation of any applicable law or regulation.

You may request the removal of your User Content from the Services at any time by specifically deleting it or sending a request to customer support. Some User Content cannot be deleted entirely as it may be needed for tax or other purposes by either Tophatter or another user. If you choose to remove your User Content or cancel your account, your User Content will be removed from public viewing as soon as is practical, (although backup copies may survive for archival and record-keeping purposes), provided, however, in certain instances, copies of your User Content may continue to exist in published or recorded form when it has been retransmitted, redistributed, or otherwise. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any User Content on the Services. We retain the right to create limits on use and storage at our sole discretion at any time with or without notice.

Notwithstanding these limitations, residents of the EU who are authorized users of the Services may exercise their right of erasure established in GDPR Article 17 by emailing Tophatter to request deletion of the Personal Data collected by Tophatter at: gdpr@tophatter.com. Tophatter will delete all Personal Data within a commercially reasonable period of time and will inform Processors with which we shared your Personal Data in order to provide your services to also delete your Personal Data. As permitted by GDPR, we will retain any of your Personal Data necessary either for: (i) compliance with a legal obligation; or (ii) for the establishment, exercise, or defense of legal claims. Our Privacy Policy explains in greater detail how you make exercise your rights pursuant to GDPR and you may access the relevant provisions here.

For all authorized users irrespective of country of residence, by submitting, posting, or displaying User Content on or through the Services, you grant us and our 3rd party service providers and partners a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such User Content in any and all media or distribution methods (now known or later developed) in connection with the Services. You agree that this license includes the right for us to make such User Content available to other users of the Services, who may also use your User Content subject to these Terms to take advantage of the Services. No compensation will be paid with respect to the User Content that you submit, post, transmit or otherwise make available through the Services, even if used by other companies, organizations or individuals who partner with Tophatter.

We may need to modify or adapt your User Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your User Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services or media and you hereby grant us the rights to do so.

Tophatter claims no ownership of any User Content submitted, posted or displayed by you on or through the Services. You retain any and all of your rights to any User Content you submit, post, or display on or through the Services, subject to the exceptions noted herein, and you are solely responsible for protecting those rights.

Tophatter Ownership Rights

All rights, titles, and interests in and to the Services (excluding your User Content), including all associated intellectual property rights, are and will remain the exclusive property of Tophatter and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms gives you a right to use the Tophatter name or any of the Tophatter trademarks, logos, domain names, or other distinctive brand features. You may use the Tophatter name or any of the Tophatter trademarks, logos, domain names, or other distinctive brand features only in the event Tophatter grants you the right to do so in a separate written agreement. You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit any Content or 3rd party submissions or other proprietary rights not owned by you, (i) without the consent of the respective owners or other valid rights, and (ii) in any way that violates the rights of Tophatter or any 3rd party. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services, including any Content. Any feedback, comments, or suggestions you may provide regarding Tophatter or the Services are entirely voluntary and are the sole and exclusive property of Tophatter. You hereby irrevocably assign to us all of your right, title, and interest in and to such feedback, comments, or suggestions, and Tophatter is free to use them as we see fit and without any obligation to you.

Restrictions on Content and Use of the Services

We reserve the right at all times (but are not obligated) to remove or refuse to distribute any Content on the Services, which violates these Terms or the Tophatter Rules for using the Services and submitting Content. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or, (v) protect the rights, property or safety of Tophatter, its users and the public.

Unless you have been specifically permitted to do so in a separate written agreement with Tophatter and except as expressly permitted in these Terms, you may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content (except your User Content) or Services. You may not copy, modify, decompile, reverse-engineer, or disassemble the code used to generate web pages on the Services. You may not harvest usernames, addresses, email addresses, or other personal information for any purpose.

You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Tophatter's computer systems, or the technical delivery systems of Tophatter's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Tophatter (and only pursuant to those terms and conditions, if any, that are applicable) unless you have been specifically allowed to do so in a separate agreement with Tophatter; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services; (vi) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Tophatter or any of Tophatter’s providers or any other 3rd party (including another user) to protect the Services or Content; or (vii) use, display, mirror or frame the Services, any individual element within the Services, or the layout and design of any page or form contained on a page, without Tophatter’s express written consent.

Copyright Policy

Tophatter respects copyright law and expects its users to do the same. It is the policy of Tophatter to disable and/or terminate, in appropriate circumstances, the accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Tophatter’s Copyright Policy at https://tophatter.com/copyright for further information.


We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you, including, without limitation, if you violate the letter or spirit of any of these Terms, or otherwise create risk or possible legal exposure for us. You may cancel your Account at any time by visiting the following link: https://tophatter.com/users/cancel.

Upon any termination, discontinuation or cancellation of Services or your Account, the following provisions will survive: ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

The Services are Available "AS-IS"

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, Tophatter DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content thereon. We make no guarantee as to the duration or manner in which items appear on Tophatter, whether in our catalog, at auction, or otherwise. Tophatter is not responsible or liable for any harm to your computer system, loss of data, glitches, bugs, errors, delays, disruptions, or other harm that results from your access to or use of, inability to access or use, the Services, or any Content. You agree that Tophatter is not liable for any damage or losses resulting directly or indirectly from any suspension of your account. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from Tophatter or through the Services, will create any warranty not expressly made herein.


The Services may contain links to 3rd party websites or resources. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such 3rd party content, goods, or services, including but not limited to: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, legality, appropriateness, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Tophatter of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. You acknowledge that your use of any 3rd party websites or resources is governed by that party’s terms and privacy policy.


You agree to defend, indemnify, and hold harmless Tophatter and its partners, and their officers, directors, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms or any Content posted, published, transmitted or otherwise provided by you or on your behalf.

Limitation of Liability



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Waiver & Severability

The failure of Tophatter to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute Resolution for Consumers” section below or by a court of competent jurisdiction, if you are accessing and using the Services on behalf of a company or other legal entity or timely opt out of arbitration as set forth below), the remaining provisions of these Terms will remain in full force and effect.


You may not assign or transfer these Terms, by operation of law or otherwise, without Tophatter’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Tophatter may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.


Any notices or other communications provided by Tophatter to you under these Terms, including those regarding modifications to these Terms, will be given by Tophatter: (i) via email; or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Controlling Law

These Terms and any action related thereto are governed by the laws of the State of California, without regard to or application of its conflict of law provisions or your state or country of residence.

Dispute Resolution for Commercial Entities

If you are accessing and using the Services on behalf of a company or other legal entity, all claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the state and federal courts located in San Francisco County, California, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

Dispute Resolution for Consumers

Agreement to Arbitrate

If you are accessing and using the Services as an individual, you and Tophatter agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you provide Tophatter with written notice of your desire to do so by email at help@tophatter.com or regular mail at Tophatter Inc., 185 Berry St., Suite 2400, San Francisco CA 94107 within thirty (30) days following the date you first agree to these Terms (such notice, an “Arbitration Opt-out Notice”). If you don’t provide Tophatter with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Tophatter with an Arbitration Opt-out Notice, will be the state and federal courts located in San Francisco County, California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless you timely provide Tophatter with an Arbitration Opt-out Notice, you acknowledge and agree that you and Tophatter are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Tophatter otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution for Consumers” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution for Consumers” section will survive any termination of these Terms.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Section 18.3. (The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this “Dispute Resolution for Consumers” section.

Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Consumer Rules.

Arbitration Location and Procedure

Unless you and Tophatter otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Tophatter submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Tophatter will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.


Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Tophatter will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).


Notwithstanding the provision regarding changes to these Terms in the “Entire Agreement” section below, if Tophatter changes this “Dispute Resolution for Consumers” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to help@tophatter.com) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Tophatter’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Tophatter in accordance with the provisions of this “Dispute Resolution for Consumers” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

Entire Agreement

These Terms and the Tophatter Rules are the entire and exclusive agreement between Tophatter and you regarding the Services, and these Terms supersede and replace any prior agreements between Tophatter and you regarding the Services. These Terms apply only to Tophatter and you. These Terms are not intended to, and shall not, create any 3rd party beneficiary rights, except as expressly provided in these Terms.

We may revise these Terms from time to time. If we make any material changes to these Terms, we will notify you of such changes by posting them on the Tophatter website or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

These Services are operated and provided by Tophatter Inc., 185 Berry St., Suite 2400, San Francisco CA 94107. If you have any questions about these Terms, please contact customer support.