Buyers must pay within 1 days of winning the item.
Note: If you are unable to pay your invoice in the above specified time, please contact me to make other arrangements.
I accept payment via PayPal and Credit Card (PayPal Guest Checkout).
I ship items within 5 business days of payment receipt.
Note: Shipping times may vary by individual item. Please be sure to read the description of the item you are bidding on.
I will provide a refund/replacement within 7 days if:
★★★ Unless buyers make arrangements with me, any orders unpaid after 24 hours will be cancelled. If you need extra time to pay, please contact me! ★★★ ★(1)★ If your item arrives damaged, incomplete or significantly not as described, I require a photo of the damage/defect notification within 3 days of delivery to process a return. ★(2)★ The item must be returned within 1 week of original delivery with tracking, return shipping is your responsibility (unless we agree differently). ★(3)★ All original packaging/tags must accompany the return, my supplier will not credit back without everything originally included. ★(4)★ An RMA form or number that I provide you is *required* for all returns, no exceptions. ★(5)★ All items come from a smoke-free, cat friendly home where stock is stored in a cat-free room. ★(6)★ I do *not* offer size exchanges or refunds for buyer's remorse. I have purchased every ring I sell and have measured them for accuracy, they are true to size. If you don't know your ring size, please go http://images.zales.com/images/popups/zales_ringsizer.pdf prior to bidding on my items to find out what your ring size is. ★(7)★ Original shipping is non-refundable. ★(8)★ I ship to the address provided during checkout. Address change requests for payments made through Braintree (Tophatter's payment system) are usually approved but must be made immediately after the auction closes. Change requests for Paypal payments are reviewed on a case-by-case basis and must involve re-invoicing to ensure Paypal protection is in place for both you and me. ★(9)★ Please let me know of any issues to your order within 3 business days of receipt of your package. The longer you wait to tell me there's an issue, the tougher it is to help you. ★(10)★ You can always reach me at PJonTopHatter [at] gmail [dot] com with any questions or concerns, as well as through the Tophatter email system. Tophatter isn't my full-time gig but I try to get back to everyone within 1 business day (Monday-Friday).