Buyers must pay within 1 days of winning the item.
Note: If you are unable to pay your invoice in the above specified time, please contact me to make other arrangements.
I accept payment via PayPal and Credit Card (PayPal Guest Checkout).
I ship items within 5 business days of payment receipt.
Note: Shipping times may vary by individual item. Please be sure to read the description of the item you are bidding on.
I will provide a refund/replacement within 7 days if:
★★★ Unless buyers make arrangements with me, any orders unpaid after 24 hours will be cancelled. If you need extra time to pay, please contact me! ★★★ ★(1)★ If your item arrives damaged, incomplete or SNAD (significantly not as described), I require a photo of the damage/defect notification within 3 days of delivery to process a return be sent to PJonTopHatter@gmail.com . ★(2)★ The item must be returned within 1 week of original delivery with tracking, return shipping is your responsibility (unless we agree differently). ★(3)★ All original packaging/tags must accompany the return, my supplier will not credit back without everything originally included. ★(4)★ An RMA form or number that I provide you is *required* for all returns, no exceptions. ★(5)★ All items come from a smoke-free, cat friendly home where stock is stored in a cat-free room. ★(6)★ I do not offer size exchanges. This is an auction environment and I rotate my stock frequently; I cannot guarantee I will have a different size later. Additionally, I have purchased every ring I sell and have measured them for accuracy, they are true to size. If there are any sizing tips to have the ring better fit, they will be noted in the ring's listing description. If you don't know your ring size, please find your ring size prior to bidding on my items. There are many websites you can find online that will provide ways to measure your finger from home to obtain your ring size. Any jeweler would be able to size your finger for a ring as well. Just as you would not buy shoes without knowing your shoe size, please do not buy rings without knowing your correct ring size. The *width* of rings will also affect how a ring feels on your finger. Rings over 8mm wide will often be better orders 1 size larger because they sit on a thicker portion of your finger, *not* because they are improperly sized. Please take all ring measurements into consideration when placing your bids. ★(7)★ Original shipping is non-refundable. ★(8)★ I ship to the address provided during checkout. Address change requests for payments made through Braintree (Tophatter's payment system) are usually approved but must be made immediately after the auction closes. Address change requests for Paypal payments are reviewed on a case-by-case basis and MUST involve re-invoicing a second time to ensure Paypal protection is in place for both of us, then refunding the original transaction once the 2nd invoice has been paid. To avoid this cumbersome process, please check your mailing address for accuracy during checkout. ★(9)★ Please let me know of any issues to your order within 3 business days of receipt of your package. The longer you wait to tell me there's an issue, the tougher it is to help you. ★(10)★ As I do not manufacture any of the products I sell or distribute, I make no representation or warranty of any kind over the items I sell, whether expressed or implied. Once you receive your item and inspect it for issues of damage upon receipt, being received incomplete or SNAD, the item is yours and becomes your responsibility for wear, tear and upkeep. ★(11)★ You can always reach me at PJonTopHatter@gmail.com with any questions or concerns, as well as through the Tophatter email system. Tophatter isn't my full-time gig but I try to get back to everyone within 1 business day (Monday-Friday).