Buyers must pay within 3 days of winning the item.
Note: If you are unable to pay your invoice in the above specified time, please contact me to make other arrangements.
I accept payment via PayPal and Credit Card (PayPal Guest Checkout).
I ship items within 5 business days of payment receipt.
Note: Shipping times may vary by individual item. Please be sure to read the description of the item you are bidding on.
I will provide a refund/replacement within 7 days if:
★(1)★ If your item arrives damaged, incomplete or significantly not as described, I require a photo of the damage/defect and to be notified by you within 3 days of delivery to process a return. ★(2)★ The item must be returned within 1 week of original delivery with tracking, return shipping is your responsibility (unless we agree differently). ★(3)★ All original packaging/tags much accompany the return, my supplier will not credit back without everything originally included. ★(4)★ An RMA form or number that I provide you is *required* for all returns, no exceptions. ★(5)★ All items come from a smoke-free, cat friendly home where stock is stored in a cat-free room. ★(6)★ I do *not* offer refunds or exchanges for incorrect sizes indicated by the buyer or buyer's remorse. I have purchased every ring I sell and have measured them for accuracy, they are true to size. If you don't know your ring size, please go http://images.zales.com/images/popups/zales_ringsizer.pdf prior to bidding on my items to find out what your ring size is. ★(7)★ For returns I may approve that do not fall within the valid reasons for returns listed above, a 30% restocking fee of the hammer price will apply to cover all fees I've incurred during the transaction. ★(8)★ Original shipping is non-refundable; those funds have been used to pay for services (postage and non-refundable site fees) and are no longer available for return. ★(9)★ I only ship to the address provided by you during checkout, anything less and I forfeit my paypal seller protection, I cannot change your address afterthefact. ★(10)★ I do not cancel orders that have already been paid for; selling on Tophatter is expensive and I personally lose money with every cancelled unshipped order. ★(11)★ Please let me know of any issues to your order within 3 business days of receipt of your package. The longer you wait to tell me there's an issue, the tougher it becomes to help you. ★(12)★ You can always reach me at PJonTopHatter [at] gmail [dot] com with any questions or concerns, as well as through the Tophatter email system. Tophatter isn't my full-time gig but I try to get back to everyone within 1 business day (Monday-Friday).